SHIPPING, RETURN & CHANGE

Shipping and delivery to Finland, Germany and the Netherlands
There is free shipping on shipments to orders over 100 EURO. VAT is included in the price. There is no customs duty on the goods as it is paid by ko:ko norway. We ship with Bring and it takes 4-10 working days.

When returning orders to all countries except Denmark, please contact us at post@kokonorway.no and we will help you. Send us the order number and what to return.

When exchanging products, place a new order in the online store for what you want. There is free return shipping if you place a new order over 100 EURO in the online store. For returns without a new order, the return shipping is 10 EURO for up to 3 products, and over 3 products, the shipping costs are higher and there is an additional charge of 5 EURO per product over 3 products. The order will be refunded when we receive it.

Uncollected packages will be charged 30 EURO for sending and return and other costs.

Shipping and delivery to Denmark
There is free shipping on shipments to Denmark for orders over DKK 1000,- DK VAT is included in the price. There is no customs duty on the goods, as it is paid by ko:ko Norway. We ship with Bring and it takes 3-10 business days.

When returning an order, log in to the online store and register your return. You then generate a return label and you are ready to return the goods. If you are unable to do so, please contact us at post@kokonorway.no and we will help you.

When you exchange products, you must place a new order in the online store for what you want. There is free return shipping if you place a new order over DKK 1000 DK in the online store. When returning without a new order, the return shipping is DKK 60DK for up to 3 products, over 3 products the shipping costs are higher and there is a surcharge of DKK 30,- DKK per person. product. The return order will be refunded when we receive it.

Uncollected packages will be charged DKK 300.

Shipping and delivery to the rest of the world.  
There is free shipping on shipments to orders over 200 EURO. VAT is included in the price. There is no customs duty on the goods as it is paid by ko:ko norway. We ship with Bring and it takes 4-10 working days.

When returning orders to all countries except Denmark, please contact us at post@kokonorway.no and we will help you. Send us the order number and what to return.

When exchanging products, place a new order in the online store for what you want. There is free return shipping if you place a new order over 200 EURO in the online store. For returns without a new order, the return shipping is 20 EURO for up to 3 products, and over 3 products, the shipping costs are higher and there is an additional charge of 5 EURO per product over 3 products. The order will be refunded when we receive it.

Uncollected packages will be charged 30 EURO for sending and return and other costs.