SHIPPING, RETURN & CHANGE
There is Free shipping for all orders over Euro 150 / US dollar 100 ( 4-10 days deliverytime)
Orders under Euro 150 / US dollar 150 have a shipping cost of Euro 10 / US dollar 10
You can always choose DHL EXPRESS FOR 20 EURO (1-4 days deliverytime)
TAX & VAT
Customs and VAT are included in the price, there are no additional expenses for the purchase other than shipping on purchases under 150, - EURO / 150 US Dollar
Contact us on email firstname.lastname@example.org befor return. Inform us about the ordernumber and what you want to return, then we send you a returnlabel with tracking. The customer pays the return cost. It´s 15 EURO / 15 Dollar. We registrate and refund the order after we recive the returen.
If you want to exchange an item then you have to place a new order, then we will send new items within 1-3 working days. You always have to inform us about the return, send us an email with ordernumber and what you want to return in an email to : email@example.com We will refund the goods you return as soon as we receive them. The customer pays the return 10EURO /10 dollar. You make the paynent after we registrate the return. We send you returnlabel on email so you can print out.
If the items have a promotional price when you bought them, please contact us at post@kokonorway. Then we will arrange this aon your new order.